How to Address Community Nuisances

How to Address Community Nuisances

Steps for Call 311:

• collect all pertinent information, such as the address, detailed description of the issue, people involved, license plate #, etc.  before you report.
• Dial 311 or use the website at www.baltimorecity.gov
• Report issue and provide detailed information to ensure proper City service. Please write down the Service Request numbers and details of the service.

We have included the purpose and history of 311 below:
Baltimore City 311

311 is the Baltimore City Central Call Center. Baltimore City was the first municipality to use 311, in 1996.  Most recently, the 311 call center can now be used as an I-phone and Android app, to report issues to the city in real time.  The 311 call center is to be used for non-emergency police issues and issues related to city services. 311 is a computer program that can track calls and send work orders to various City departments.

The 311 call center serves (4) four purposes:

• - request services of the city (i.e. bulk trash or community dumpster)
• - report neighborhood nuisances (i.e. high grass, pot holes etc.)
• - legal record for the city for when the city goes to court on nuisance properties (it is important to call and build a record)
• - it tells the mayor how much to budget for each city department