Baltimore City 311
311 is the Baltimore City Central Call Center. Baltimore
City was the first municipality to use 311, in 1996. Shortly thereafter the
Federal Communications Committee (FCC) approved its use nationwide. Most
recently, the 311 call center can now be used as an I-phone and Android app, to
report issues to the city in real time. Also there is the web based version on
the Baltimore City Government website. The 311 call center is to be used for
non-emergency police issues and issues related to city services. 311 is a
computer program that can track calls and send work orders to various City
departments.
The 311 call center serves (4) four purposes:
- request services of the city (i.e. bulk trash or community
dumpster, salt box refills)
- report neighborhood nuisances (i.e. high grass, pot holes
etc.)
- legal record for the city for when the city goes to court
on nuisance properties (it is important to call and build a record)
- it tells the mayor how much to budget for each city
department
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